Privacy policy
How Genesis Media collects, uses and protects personal data.
This policy explains what personal data Genesis Media collects when you use www.genesiso.io or work with us, why we collect it, and the choices you have.
Last updated: October 20, 2026
1. Who we are
Genesis Media (legal entity name, registered at registered address, company number registration number) is the data controller for the processing described here. You can reach our privacy contact at privacy@genesiso.io.
2. Data we collect
Information you give us
When you use our contact form, subscribe to our newsletter or engage us for services, we collect the details you provide: name, email address, company, subject and the content of your message, and any information needed to deliver a contract.
Information collected automatically
When you visit the site we may collect technical data such as IP address, browser type, device, pages viewed and referring URL, through cookies and similar technologies described in our cookie policy. Analytics cookies are only set with your consent.
3. Why we use it and on what basis
| Purpose | Data | Legal basis |
|---|---|---|
| Responding to enquiries | Contact details, message content | Legitimate interest / steps prior to a contract |
| Delivering services | Contact and contract details | Performance of a contract |
| Sending our newsletter | Email address | Consent (withdraw any time) |
| Improving the website | Usage and technical data | Consent (analytics cookies) |
| Security and legal compliance | Technical logs | Legitimate interest / legal obligation |
4. Who we share it with
We share personal data only with service providers that help us run the business, such as hosting, email delivery, analytics and CRM providers, under contracts that restrict how they may use it. We do not sell personal data. We may disclose data where required by law.
5. International transfers
Some providers process data outside the European Economic Area. Where that happens we rely on adequacy decisions or standard contractual clauses to protect it.
6. How long we keep it
Enquiry data is kept for 24 months after our last contact. Contract and invoicing data is kept for as long as required by tax and accounting law. Newsletter data is kept until you unsubscribe. Analytics data is retained according to the settings of the analytics provider, typically 14 months.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent. To exercise any of these rights, email privacy@genesiso.io. You also have the right to lodge a complaint with your local data protection authority.
8. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted connections, access controls and vetted providers. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children
Our services are intended for businesses and we do not knowingly collect data from anyone under 16.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be announced on this page.